We take pride in delivering high-quality makeup products and ensuring every order is packaged with care. Due to the nature of our cosmetic items and for hygiene and safety reasons, we do not accept returns or offer refunds on opened or used products.
However, we understand that issues can sometimes occur during shipping. Therefore, we will gladly offer a replacement or refund in the following situations:
Eligible for Refund or Replacement
Lost Parcels: If your package does not arrive or is confirmed lost by the courier, we will issue a refund or send a replacement.
Damaged Goods: If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. Once verified, we will send a replacement or issue a refund.
How to Request Support
If your item is damaged or missing, please email us at www.everytimemakeup@.com with your order number and proof of the issue. Our team will assist you as quickly as possible.
